{"id":7172,"date":"2026-02-01T09:34:18","date_gmt":"2026-02-01T06:34:18","guid":{"rendered":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/?p=7172"},"modified":"2026-02-20T20:52:07","modified_gmt":"2026-02-20T17:52:07","slug":"customer-support-consultant","status":"publish","type":"post","link":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/2026\/02\/01\/customer-support-consultant\/","title":{"rendered":"Customer Support Consultant"},"content":{"rendered":"

Job description<\/strong><\/span><\/h3>\n

Description<\/span><\/p>\n

Passionate about the world of tech?<\/p>\n

What if you had a chance to be a part of the world\u2019s leading SaaS, software, or hardware solutions?<\/p>\n

Join our team as a customer support consultant for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office.<\/p>\n

Unlock your potential by mastering new skills and achieving challenging goals with our peop<\/span>le first management approach.<\/span><\/p>\n

Excited? Let\u2019s see what it takes.<\/p>\n

What you will do:<\/span><\/strong><\/p>\n

\u2022 Provide exceptional customer support via phone calls, chats, emails, and social media
\n<\/span><\/p>\n

\u2022 Handle made-to-order inquiries and returns, explaining policies and offering suitable alternatives
\n<\/span><\/p>\n

\u2022 Manage faulty or damaged item reports, coordinating with brands and resolving escalations
\n<\/span><\/p>\n

\u2022 Support delivery and customization requests by liaising with designers and assessing costs
\n<\/span><\/p>\n

\u2022 Build positive and long-lasting relationships with customers
\n<\/span><\/p>\n

\u2022 Meet team KPIs
\n<\/span><\/p>\n

\u2022 Always be up-to-date with cutting-edge technology
\n<\/span><\/p>\n

\u2022 Securely work with customers\u2019 sensitive information
\n<\/span><\/p>\n

\u2022 Apply the latest and greatest customer happiness practices
\n<\/span><\/p>\n

\u2022 Communicate with developers and other departments of various IT companies<\/span><\/p>\n

What you need to succeed in this role:<\/p>\n

\u2022 Native Arabic (Gulf \/ Khaleeji dialect) and fluent English (minimum B2 level, both written and spoken) communication skills
\n<\/span><\/p>\n

\u2022 Proven experience in customer support for a luxury brand is a must
\n<\/span><\/p>\n

\u2022 Concierge-style customer support mindset
\n<\/span><\/p>\n

\u2022 Analytical and research skills
\n<\/span><\/p>\n

\u2022 Positive and responsible attitude
\n<\/span><\/p>\n

\u2022 Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)<\/span><\/p>\n

Would be a great plus:<\/p>\n

\u2022 Experience with CRM systems<\/span><\/p>\n

Benefits and perks:<\/p>\n

\u2022 Fixed schedule: Thursday\u2013Monday, 8 PM\u20134 AM CET
\n<\/span><\/p>\n

\u2022 Opportunity to work fully remotely
\n<\/span><\/p>\n

\u2022 Inclusive international environment
\n<\/span><\/p>\n

\u2022 Compensation in USD
\n<\/span><\/p>\n

\u2022 Good bonuses for referring friends
\n<\/span><\/p>\n

\u2022 Paid intensive training and probation
\n<\/span><\/p>\n

\u2022 Work-life balance
\n<\/span><\/p>\n

\u2022 Responsive management interested in your growth and long-lasting cooperation
\n<\/span><\/p>\n

\u2022 Greenhouse conditions for self-development<\/span><\/p>\n

The items listed in this section may vary depending on the terms of your engagement.<\/p>\n

Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<\/span><\/p>\n

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<\/span><\/p>\n

Who we are:<\/p>\n

SupportYourApp is a support-as-a-service company that provides secure technical, customer support, and CX services for tech companies around the globe.<\/p>\n

We work with clients from over 30 countries and speak over 60 languages.<\/p>\n

Since 2010, we\u2019ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.<\/p>\n

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.<\/p>\n

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!<\/p>\n","protected":false},"excerpt":{"rendered":"

Job description Description Passionate about the world of tech? What if you had a chance to be a part of the world\u2019s leading SaaS, software, or hardware solutions? Join our team as a customer support consultant for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your […]<\/p>\n","protected":false},"author":1,"featured_media":7175,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-7172","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general-jobs"],"_links":{"self":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts\/7172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/comments?post=7172"}],"version-history":[{"count":2,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts\/7172\/revisions"}],"predecessor-version":[{"id":7215,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts\/7172\/revisions\/7215"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/media\/7175"}],"wp:attachment":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/media?parent=7172"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/categories?post=7172"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/tags?post=7172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}