{"id":6537,"date":"2025-10-26T09:41:32","date_gmt":"2025-10-26T06:41:32","guid":{"rendered":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/?p=6537"},"modified":"2025-10-27T08:10:25","modified_gmt":"2025-10-27T05:10:25","slug":"receptionist-supervisor","status":"publish","type":"post","link":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/2025\/10\/26\/receptionist-supervisor\/","title":{"rendered":"Receptionist Supervisor"},"content":{"rendered":"

Key Responsibilities:<\/strong><\/span><\/p>\n

Team Leadership & Front Office Management:<\/p>\n

\u2022 Supervise, train, and mentor a team of receptionists, fostering a positive and high-performing work environment.<\/p>\n

\u2022 Manage front desk schedules, assign daily tasks, and ensure adequate coverage at all times.<\/p>\n

\u2022 Conduct regular performance reviews and provide constructive feedback and coaching.<\/p>\n

\u2022 Serve as the primary point of escalation for complex client inquiries or issues, resolving them promptly and professionally.<\/p>\n

Operational Excellence & Process Improvement:<\/span><\/strong><\/p>\n

\u2022 Develop, implement, and enforce front office policies, procedures, and service standards.<\/p>\n

\u2022 Oversee the maintenance and organization of the reception area, conference rooms, and common spaces.<\/p>\n

\u2022 Manage inventory of office supplies, place orders, and build relationships with vendors to ensure cost-effectiveness.<\/p>\n

\u2022 Analyze front desk workflows and identify opportunities for improved efficiency and enhanced guest experience.<\/p>\n

Administrative Oversight & Coordination:<\/span><\/strong><\/p>\n

\u2022 Oversee the accurate management of all incoming and outgoing mail, packages, and deliveries.<\/p>\n

\u2022 Ensure the phone system is managed effectively, and call handling protocols are consistently followed.<\/p>\n

\u2022 Coordinate with IT for the maintenance of front office equipment (printers, phones, etc.).<\/p>\n

\u2022 Assist in the planning and execution of company events and meetings as required.<\/p>\n

Reporting & Compliance:<\/span><\/strong><\/p>\n

\u2022 Monitor and report on key front office metrics (e.g., call volume, guest traffic, supply costs).<\/p>\n

\u2022 Ensure all security and safety procedures at the front desk are strictly adhered to by the team.<\/p>\n

Qualifications & Skills:<\/p>\n

Required<\/span><\/strong>:<\/p>\n

\u2022 Bachelor\u2019s degree in Business Administration or related field preferred.<\/p>\n

\u2022 Minimum of 5 years of experience in a receptionist or front office role, with at least 1-2 years in a supervisory or team lead capacity.<\/p>\n

\u2022 Proven leadership skills with the ability to motivate and develop a team.<\/p>\n

\u2022 Exceptional interpersonal, verbal, and written communication skills.<\/p>\n

\u2022 Proficiency in Microsoft Office Suite and office management software.<\/p>\n

\u2022 Strong problem-solving and conflict-resolution abilities.<\/p>\n

\u2022 Excellent organizational and time-management skills, with a keen attention to detail.<\/p>\n

\u2022 Experience in vendor management and budget tracking.<\/p>\n

\u2022 A proactive, resourceful, and professional demeanor.<\/p>\n","protected":false},"excerpt":{"rendered":"

Key Responsibilities: Team Leadership & Front Office Management: \u2022 Supervise, train, and mentor a team of receptionists, fostering a positive and high-performing work environment. \u2022 Manage front desk schedules, assign daily tasks, and ensure adequate coverage at all times. \u2022 Conduct regular performance reviews and provide constructive feedback and coaching. \u2022 Serve as the primary […]<\/p>\n","protected":false},"author":1,"featured_media":6540,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-6537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-latest-jobs"],"_links":{"self":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts\/6537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/comments?post=6537"}],"version-history":[{"count":1,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts\/6537\/revisions"}],"predecessor-version":[{"id":6541,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts\/6537\/revisions\/6541"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/media\/6540"}],"wp:attachment":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/media?parent=6537"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/categories?post=6537"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/tags?post=6537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}