{"id":6446,"date":"2025-10-31T09:08:49","date_gmt":"2025-10-31T06:08:49","guid":{"rendered":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/?p=6446"},"modified":"2025-11-25T23:53:09","modified_gmt":"2025-11-25T20:53:09","slug":"customer-service-representative-call-centre","status":"publish","type":"post","link":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/2025\/10\/31\/customer-service-representative-call-centre\/","title":{"rendered":"Customer Service Representative Call Centre"},"content":{"rendered":"

Job Description<\/span><\/h3>\n

To provide Ashghal customers with a world class service through resolution of their<\/p>\n

queries and consistently provide high standards of care throughout their interaction<\/p>\n

with the customer. The customer service advisor will be responsible for interacting with<\/p>\n

customers on the phone and face-to-face to assist them with issues, queries and applications<\/p>\n

Skills<\/span><\/h3>\n

\u2022 Answering of customer calls, emails, web, fax, post, social media and other contact,<\/p>\n

with internal and external customers.<\/p>\n

\u2022 Handling Switchboard calls<\/p>\n

\u2022 Handling Outbound calls as needed<\/p>\n

\u2022 Follow up on SR\u2019s as assigned<\/p>\n

\u2022 Take ownership for resolving customer\u2019s enquires and complaints promptly and<\/p>\n

efficiently, providing a solution in accordance with agreed company processes and<\/p>\n

procedures, and following up where necessary to ensure customer journey is<\/p>\n

managed well.<\/p>\n

\u2022 Work on a 24\/7 shift pattern<\/p>\n

\u2022 Provide concise, accurate, complete and informative responses to the customer.<\/p>\n

\u2022 Recognise where customer issues require escalation and follow the escalation<\/p>\n

procedure.<\/p>\n

\u2022 Follow pre-agreed troubleshooting processes, scripts and call guides as directed by<\/p>\n

Ashghal to ensure correct diagnosis and appropriate resolution.<\/p>\n

\u2022 Accurately record customer information manually and using Customer Management<\/p>\n

Software, relevant to the resolution of the customer enquiry or issue.<\/p>\n

\u2022 Maintain an up to date level of service and procedural knowledge and proactively<\/p>\n

seek out information where required.<\/p>\n

\u2022 Contribute positively towards the achievement of performance targets in all aspects<\/p>\n

of the team\u2019s activities.<\/p>\n

\u2022 Maintain target levels of productivity and performance, as outlined by the Team<\/p>\n

Leader, in relation to the performance metrics, e.g. Quality scores, Attendance and<\/p>\n

Punctuality, Resolution Rate and others, as agreed.<\/p>\n

\u2022 Undertake duties of a general nature, or additional tasks, as may be required from<\/p>\n

time to time by their Team Leader.<\/p>\n

\u2022 Feedback any trends noticed from customer calls to their Team Leader, as they are<\/p>\n","protected":false},"excerpt":{"rendered":"

Job Description To provide Ashghal customers with a world class service through resolution of their queries and consistently provide high standards of care throughout their interaction with the customer. The customer service advisor will be responsible for interacting with customers on the phone and face-to-face to assist them with issues, queries and applications Skills \u2022 […]<\/p>\n","protected":false},"author":1,"featured_media":6449,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-6446","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-latest-jobs"],"_links":{"self":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts\/6446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/comments?post=6446"}],"version-history":[{"count":1,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts\/6446\/revisions"}],"predecessor-version":[{"id":6450,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts\/6446\/revisions\/6450"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/media\/6449"}],"wp:attachment":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/media?parent=6446"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/categories?post=6446"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/tags?post=6446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}