{"id":6008,"date":"2025-08-13T12:07:14","date_gmt":"2025-08-13T09:07:14","guid":{"rendered":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/?p=6008"},"modified":"2025-08-31T11:19:10","modified_gmt":"2025-08-31T08:19:10","slug":"customer-service-representative","status":"publish","type":"post","link":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/2025\/08\/13\/customer-service-representative\/","title":{"rendered":"Customer Service Representative"},"content":{"rendered":"<div id=\"jobDescriptionTitle\">\n<h2 id=\"jobDescriptionTitleHeading\" class=\"css-oiq21b e1tiznh50\" tabindex=\"-1\"><span style=\"color: #3366ff;\">Full description<\/span><\/h2>\n<\/div>\n<div id=\"jobDescriptionText\" class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\">The Role<br \/>\n<b><\/b><\/div>\n<div><\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\"><span style=\"color: #3366ff;\"><b>Job Purpose:<\/b><\/span><\/div>\n<div><\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\">To deliver outstanding customer service to guests and visitors across assigned mall locations by providing assistance, handling inquiries and complaints professionally, and supporting the overall guest experience strategy.<\/div>\n<div><\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\"><strong><span style=\"color: #3366ff;\">Key Responsibilities:<\/span><\/strong><\/div>\n<div><\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\">\u2022 Greet and assist mall guests in a courteous, professional, and efficient manner.<\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\">\u2022 Address customer inquiries, provide accurate information, and resolve complaints promptly.<\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\">\u2022 Ensure the customer service desk or information kiosk is well-presented and functional at all times.<\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\">\u2022 Record customer feedback, complaints, and requests in the system on a daily basis.<\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\">\u2022 Support the implementation of customer service campaigns and guest engagement initiatives.<\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\">\u2022 Assist in the distribution of marketing materials, promotional items, and event information.<\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\">\u2022 Escalate unresolved issues to the Customer Relations Manager or appropriate department.<\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\">\u2022 Cooperate with mall operations and security teams to ensure a safe and pleasant environment.<\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\">\u2022 Participate in departmental training sessions to enhance service delivery.<\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\">\u2022 Assist in conducting customer surveys and collecting data for service quality improvement.<\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\">\u2022 Follow all Standard Operating Procedures (SOPs) and service protocols.<\/div>\n<div class=\"jobsearch-JobComponent-description css-1rybqxq eu4oa1w0\">\n<p>\u2022 Contribute to maintaining a positive and welcoming atmosphere for all mall guests.<\/p>\n<p><strong><span style=\"color: #3366ff;\">Requirements<\/span><\/strong><\/p>\n<ul>\n<li>Education: High school diploma or equivalent; Diploma or degree in hospitality or customer service is a plus.<\/li>\n<li>Experience: 1\u20133 years of experience in a customer-facing role, preferably in retail, hospitality, or service industries.<\/li>\n<li>Skills:<\/li>\n<li>Strong interpersonal and communication skills<\/li>\n<li>Customer-focused mindset<\/li>\n<li>\u00a0Problem-solving ability<\/li>\n<li>Team collaboration<\/li>\n<li>\u00a0Basic computer literacy and familiarity with CRM systems<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Full description The Role Job Purpose: To deliver outstanding customer service to guests and visitors across assigned mall locations by providing assistance, handling inquiries and complaints professionally, and supporting the overall guest experience strategy. Key Responsibilities: \u2022 Greet and assist mall guests in a courteous, professional, and efficient manner. \u2022 Address customer inquiries, provide accurate [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6011,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-6008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-latest-jobs"],"_links":{"self":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts\/6008","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/comments?post=6008"}],"version-history":[{"count":2,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts\/6008\/revisions"}],"predecessor-version":[{"id":6305,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/posts\/6008\/revisions\/6305"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/media\/6011"}],"wp:attachment":[{"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/media?parent=6008"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/categories?post=6008"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mlingei.ptcholombxn.com\/pukka_jobs\/wp-json\/wp\/v2\/tags?post=6008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}