• Is able to register, process, and greet guests promptly.

• Checks daily arrival list before starting the shift.

• Responds to guest requests for information about the hotel and its surroundings.

• Arranges for special services requested by the guests.

• Stays current with developments in the hotel by reviewing Service Manager’s E-log each shift and checking

• Arranges fulfilment of guest services by working with Bell staff, Housekeeping, Reservations and F&D.

• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address, e-mail address, telephone number, method of payment, guest’s preferences.

• Handles incoming guest room reservations.

• Handles reservations for guests with rental cars, restaurants, etc.

• Is aware at all times of current room status and room availability.

• Is fully aware of Radisson Blu service concepts.

• Is fully aware of and knows how to handle all current and future hotel promotions.

• Utilises yield management to maximize room revenue.

• Increases hotel revenue by promoting food and drink alternatives within the hotel.

• Knows the names of key people within The Radisson Hotel Group.

• Minimizes loss of revenue by adhering to all established credit procedures.

• Ensures all guests establish credit upon check-in.

• Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and

• Receives proper approval codes for credit card paying customers.

• Identifies and records special billing instructions.

• Completes shift closing accurately by getting appropriate approval signatures.

• Adheres to hotel policies regarding the use of cash banks.

• Communicates effectively with guests, colleagues and superiors.

• Demonstrates teamwork by co-operating and assisting colleagues as needed.

• Handles difficult situations effectively.

Demonstrates working knowledge of all services and facilities of the hotel and effectively assists the hotel guests