Job description

Company description

Established in 2000 in Turkey, Rixos pioneers the ‘All Inclusive, All Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities.

Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job description

• Register and process check-in for all arrivals.
• Handle guest check-outs efficiently and professionally.
• Update guest information into the computer after a complete check-in.
• Accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon guests’ departure.
• Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guests’ complaints and requests and liaise with the department concerned to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey messages, mail, and packages to guests.
• Assist at the information counter, foreign exchange, night audit, and business centre, as and when assigned.
• Have knowledge of the hotel rate codes, packages, segmentation, discounts, and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.
• Report any unusual occurrences or incidents to the manager.
• Be aware of the hotel accident prevention policies.
• Ensure the cleanliness and neatness of the front office area.
• Ensure that all guests are greeted on arrival and departure of the hotel.
• Review log book, verify outstanding items, and follow up on pending tasks. Identify any special assignments for the day.
• Check hotel situation, occupancy, functions, groups, and VIPs.
• At the end of the shift or the day, communicate all information that the next shift needs to know for the smooth running of operations.
• Prepare for daily arrivals in terms of room allocations, amenities, and special requests of the guests.
• Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.
• Review and update the logbook.
• Check equipment.
• Be smart, well-groomed, and maintain a friendly and cheerful disposition at all times.
• Oversee the day-to-day operations.
• Report regularly on happenings to Assistant Front Office Manager or Front Office Manager.
• Follow fire procedures.
• Follow first aid procedures.
• Handle guest complaints and report to the manager.

Qualifications

• University degree in hotel management, minimum 1 year in a similar role in a star hotel.