The Front Office Receptionist welcomes guests to the property , providing an exceptional guest experience at check-in, during the guest’s stay and on departure.

This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests , assessing guest needs , adding personal recommendations , and aligning with Four Seasons service standards .

What you will do:

• • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.
  • Responds to all guest requests in an accurate and timely manner. Interaction s with guest will be in person and by phone;
  • Resolves guest complaints , and find opportunities to recognize and personalize the service
  • Adhere to Four Seasons Hotel’s standards as well as policies and procedures
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook

Works harmoniously and professionally with co-workers and direct superior

What you bring :

• One + years experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation

• Guest centricity and understanding the importance of guest’s preferences .