Job description

Time Type: Full Time

Position: Customer Service Agent

Location: Saudi Arabia, Riyadh

Role Summary:

As Customer Service Agent you will be responsible for maintaining outstanding Customer Service standards through operational excellence in freight operations, proper documentation and ensure efficient and smooth handling of all freight activities for current and potential clients, in the best interest of DSV.

Responsibilities:

· Always deliver best in class customer service to all DSV customers.

· Interacts with customers and vendors to Establish DSV SOP’s and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.

· Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.

· Send routing, follow up with origin and update customer with status at all stages till freight arrives in Saudi.

· Update the tracking sheet with freight status and send to the customer on daily basis.

· Negotiate rates with Carriers and update the Export Rate sheet in share point.

· Create jobs in CW1 for all export shipments.

· Quote Agent & Customers for all export inquiries.

· Appropriate monitoring, reporting, communication, and liaison with customers, carriers and vendors.

· Provides regular update to the Line Manager.

· Any other related duties/projects assigned by the supervisor from time to time to meet the business needs.

Educational Qualifications & Certifications:

· Bachelor’s degree

· 5 years of Freight operations experience.

Competencies:

· Excellent spoken, and written communication skills.

· Ability to prioritize tasks, multitask, and problem-solving skills.

· Ability to act with integrity, professionalism, and confidentiality.

· Proficient with Microsoft Office Suite or related software.

DSV – Global transport and logistics