Job Description

Function:

The Barista is responsible for making quality beverages, generally specialty hot drinks, preparing drink orders, working the cash register and cleaning and stocking bar while ensuring dedication to providing a high quality customer experience.

Baristas must do all required tasks quickly and efficiently while working in a professional manner.

Primary Duties & responsibilities include but not limited to:

• Greet all customers with friendly, professional manner

• Maintain the outlet’s service standards, product quality and cleanliness

• Prepare and sell beverages by following prescribed recipes and preparation techniques

• Generate revenue by attracting new customers

• Maintain guest relations and smoothness of the service cycle

• Handle all opening, hand over, ongoing and closing duties

• Follow restaurant policies, procedures, and service standards

• Organize take away orders efficiently and handle orders from home delivery

• Ensures stock levels are maintained and required items are timely ordered

• Maintains safe and healthy work environment by following organization standards on safety and sanitization policies when handling food and beverage

• Informs the manager on duty of any operational inconsistencies

• Assist with customer complaints concerning quality and service in a prompt and professional manner or escalate it

• Maintains the highest quality, consistent product standards

• Any other duties assigned by your supervisor/manager

Skills

• Positive interpersonal skills required

• Ability to work well under pressure

• Pleasant personality and presentable

• Should be customer focused and flexible

• Read, write, and speak English fluently

• Good customer service skills required

Qualifications:

• Minimum high school education required, higher degree preferable.

• Prior 1-year experience as barista is required

• Ability to use POS/MICROS would be an advantage:

• Minimum high school education required, higher degree preferable.

• Prior 1-year experience as barista is required

• Ability to use POS/MICROS would be an advantage