Job Description

The Housekeeping Supervisor oversees the cleanliness, orderliness, and overall standards of guest rooms, public areas, and back-of-house facilities in line with the hotel’s luxury standards. The role ensures guest satisfaction, compliance with hygiene regulations, and smooth daily operations of the housekeeping team.

Key Responsibilities:

• Supervise housekeeping staff in their daily duties, ensuring high standards of cleanliness and presentation.
• Inspect guest rooms, corridors, and public areas regularly to ensure quality control.
• Coordinate daily room assignments and cleaning schedules.
• Monitor stock levels of cleaning supplies, linen, and guest amenities; raise requisitions as required.
• Provide training, guidance, and performance feedback to housekeeping staff.
• Address guest requests or complaints related to housekeeping services promptly and professionally.
• Ensure compliance with hotel safety, security, and hygiene policies.
• Support Executive Housekeeper in administrative tasks and shift reporting.

Skills

• Leadership Skills: The ability to lead and manage a team effectively, ensuring that all staff are motivated and performing to the best of their abilities.
• Attention to Detail: A keen eye for detail is essential in maintaining cleanliness standards and ensuring that no area is overlooked.
• Organizational Skills: Strong organizational capabilities help in scheduling cleaning tasks, managing staff, and maintaining inventory efficiently.
• Communication Skills: Effective verbal and written communication skills are necessary for training staff, reporting issues, and collaborating with other departments.
• Knowledge of Health and Safety Regulations: Understanding and implementing health and safety standards is crucial for ensuring a safe working environment for all.