Waiter, waitress

Job Summary: As a waiter/waitress, you will be responsible for providing excellent customer service to our guests. You will take orders, serve food and beverages, and ensure a pleasant dining experience.

This role requires strong communication skills, attention to detail, and a friendly demeanor.

Key Responsibilities:

• Greet customers warmly and present menus.
• Take accurate food and beverage orders and relay them to the kitchen staff.
• Serve food and drinks promptly and ensure guests needs are met.
• Check on guests periodically to ensure satisfaction and address any concerns.
• Process payments and handle cash or credit transactions.
• Maintain cleanliness and organization of the dining area and service stations.
• Collaborate with kitchen staff and other waitstaff to ensure smooth service.
• Upsell food and beverage items to enhance customer experience and increase sales.
• Adhere to health and safety regulations.
• Assist with setting up and clearing tables before and after service.
• Participate in team meetings and training sessions as required.

Qualifications :

• High school diploma or equivalent; additional education or training in hospitality is a plus.
• Previous experience in a similar role.
• Excellent English language, Arabic language is preferred as well.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong attention to detail and a customer-focused mindset.
• Basic math skills for processing payments.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of food safety standards and health regulations.

Skills :

• Customer Service: Strong ability to engage with guests, resolve complaints, and ensure a positive dining experience.
• Multitasking: Ability to handle multiple tables and prioritize tasks effectively.
• Teamwork: Collaborate with other staff members to deliver high-quality service.
• Adaptability: Flexibility to handle changing situations and diverse clientele.
• Sales Skills: Ability to promote menu items and increase sales through effective upselling techniques.