Spa Receptionist

Key Responsibilities:

• Greet guests warmly and professionally upon arrival.
• Answer phone calls, emails, and other inquiries promptly and accurately.
• Schedule spa appointments and maintain an up-to-date reservation system.
• Ensure guest profiles and preferences are accurately recorded.
• Explain spa services, products, promotions, and packages to guests.
• Handle check-ins and check-outs, including billing and payment processes.
• Maintain cleanliness and organization of the reception area and relaxation zones.
• Coordinate with therapists and spa staff to ensure a seamless service flow.
• Upsell spa products and retail merchandise.
• Resolve guest complaints or concerns promptly and professionally.
• Follow opening and closing procedures of the spa.
• Ensure compliance with all health, safety, and hygiene regulations.

• Proven experience in a receptionist or front desk role, preferably in a spa or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Professional appearance and positive attitude.