Receptionists – Saudi

Job description

Company Description

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”

Job Description

·  To ensure that guest history records are accurately maintained and all recurring guests are pre-registered, including input of guest questionnaires, response and comments in the system under guest profile.
·  To be aware of the rooms situation, including room rates, and strive to obtain maximum occupancy
·  To be able to explain and show the guests all the facilities in the room.
·  To ensure that all departmental reports and correspondence are completed punctually and accurately
·  To be well conversant of the local environment of the hotel: the city, culture, activities, exhibitions, shopping malls, and general information around the hotel.
·  To provide wake-up calls as requested by the guests.
·  To ensure that the telephone, e-mail, fax and safe deposit services are available for the guest.
·  To ensure immediate delivery of any messages received for the guest.
·  To update Shmoos system for all the arrivals and departures
·  To take-in room reservations and walk-in for the hotel.
·  To register check-in and departures of all individuals and groups.
·  To check the remaining departures and make sure that the corresponding bills are ready and correct with the supporting documentary proof.
·  To liaise with all other departments for all Guest related matters.
·  To be conversant and fully knowledgeable of OPERA system as per the scope of work
·  To be flexible in supporting other colleagues needs in other departments based on the hotel priorities and anticipated business levels.
·  To be aware with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.
·  To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.
·  To be fully aware and conversant of welcome project, Le club, planet 21 policies and procedures and is responsible to integrate them in the day to day operation.

Additional Information

·  Tamayyaz Program is for Saudi Nationals Only.
·  Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
·  Basic English skills are a must.
·  Strong passion for the Hospitality Field.
·  Excellent interpersonal and communication skills.
·  Is a team player that contributes to and proactively assists co-workers.
·  Ability to work a flexible roster depending on departmental needs.
·  Ability to focus attention on guest needs, always remaining calm and courteous.