Job Description
CUSTOMER SERVICE
Key Roles & Responsibilities
Customer Interaction
Greet and assist customers via phone, email, chat, or in person.
Provide accurate information about products, services, or policies.
Problem Solving
Address customer complaints and issues promptly and professionally.
Escalate complex problems to supervisors or specialized departments.
Order Processing
Take and process orders, returns, or exchanges.
Track and update customers on delivery or service timelines.
Record Maintenance
Maintain detailed records of customer interactions, feedback, and resolutions.
Update customer accounts as needed.
Interested candidates can share there resume in email: hiring@estgrps.com
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