Responsibilities:
Serve as the primary point of contact for clients, providing exceptional customer service and support
Build and maintain strong relationships with clients through regular communication and engagement
Understand client needs and requirements, and provide tailored solutions and assistance
Coordinate with internal teams to address client inquiries, requests, and issues in a timely manner
Ensure client satisfaction and retention by delivering high-quality service and resolving any concerns effectively
Proactively identify opportunities to upsell or cross-sell products or services to existing clients
Stay updated on company products, services, and industry trends to better assist clients
Maintain accurate client records and documentation in the CRM system
Requirements:
Previous experience in a customer service or client-facing role
Excellent communication and interpersonal skills
Strong problem-solving abilities and customer-focused mindset
Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously
Proven track record of building and maintaining client relationships
Knowledge of CRM systems and basic computer skills
Bachelor’s degree or equivalent qualification preferred
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